Customer Service Support Officer (Aboriginal Identified) - Talent Pool Campaign

Customer Service Support Officer (Aboriginal Identified) - Talent Pool Campaign

Clerk Grade: 03/04
Salary Range: $84,659 - $92,701 + super
Location: Flexible working conditions across NSW  
Employment type: Creation of a Talent Pool for future Ongoing and Temporary opportunities 

 The Department of Customer Service (DCS) is part of the NSW State Government. We are creating a talent pool for Aboriginal and Torres Strait Islander peoples interested in Customer Service Support Officer roles (Clerk Grade 3/4) across Sydney and Regional NSW.

This is an identified role. Aboriginality is a genuine occupational qualification and is authorised by S14 (d) of the Anti-Discrimination Act 1977.

 About the Talent Pool

This is an exciting opportunity for Aboriginal and Torres Strait Islander peoples to join a Customer Service Support Officer (Aboriginal Identified) Talent Pool across Department of Customer Service agencies, including Service NSW, NSW Fair Trading, Building Commission NSW and Revenue NSW. 

The talent pool will be used to fill ongoing and temporary full-time and part-time opportunities across NSW. Roles may contribute to supporting customer and community engagement initiatives in Aboriginal communities, including promoting awareness of NSW Fair Trading services and harm minimisation topics, while helping deliver culturally responsive services and outcomes for Aboriginal people and communities. 

The talent pool will be valid for 18 months.

 About the Roles

DCS celebrates diversity and flexible work practices and believe our people are our greatest asset. With over 12,000 people delivering services that support individuals, families and communities across NSW. Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as frontline service, digital government, consumer protection and regulation.

Many of the teams you will be a part of work directly with the public through service centres, call centres and administrative support roles. Some opportunities may even include the chance to work with First Nations teams.

 As a Customer Service Support Officer, your day-to-day role will vary depending on the team and location but could include:

• Support customers by responding to enquiries and providing clear, accurate information
• Assist teams with administrative and project support tasks
• Maintain records and systems so information is accurate and easy to access
• Prepare documents and reports to help teams make decisions
• Help communities understand available services and how to access them

 About You

You don’t need experience in government to apply. We are looking for people who:

• Have experience in customer service, administration or support roles
• Show initiative and are open to learning new skills and utilising technology
• Are organised and adaptable to busy environments
• Can manage competing tasks and deadlines
• Enjoy helping others and can follow policies and procedures whilst putting the customer at the heart

 To apply, you will need:

• An up-to-date CV
• A brief cover letter of no more than 2 pages which clearly details your skills and experience
• Evidence of Aboriginality

 Essential Requirement - Evidence of Aboriginality. 

Aboriginal as defined by the Aboriginal Lands Rights Act 1983 (NSW) is a person who:

• Identifies as a person of Australian Aboriginal descent
• Presents documentation identifying their family’s Aboriginal descent 
• Is accepted by their local Aboriginal community as a person of Aboriginal descent.

 This role is for the employment of an Aboriginal person in line with the Department’s Aboriginal Employment Strategy. 

For more information about the Confirmation of Aboriginality guidelines and the DCS Aboriginal Employment Strategy, please contact Ben Fraietta -  AboriginalWorkforce@customerservice.nsw.gov.au

Suitable applicants may be invited to an interview and assessment. If you are successful through these steps, you will be invited to register for our talent pool which will be valid for 18 months.  The talent pool will be used to fill roles that match these requirements across the department including temporary and ongoing.

The DCS employment process also includes standard probity checks including criminal history checks and reference checks.

Salary Grade 03/04, with the base salary for this role starting at $84,659 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. 

Closing Date: Sunday, 24 May 2026 at 10:00am 

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact rodrigo.sandoval@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process