Content Officer - Aboriginal Targeted

Content Officer - Aboriginal Targeted

Seeking Aboriginal candidates
This role targeted for the employment of an Aboriginal person in line with the Department’s Aboriginal Employment Strategy.

• Employment Type: Ongoing 
• Grade - DCS clerk 5/6 
• Salary - $99,938 - $110,271 + 12% Super and Leave Loading
• Location - Sydney CBD, hybrid working with 5 days in the office per fortnight

OneCX Program, Government Technology Platforms

• Use your digital content skills to help create customer-centric content
• Contribute to the transformation of digital government communication

About the team and the role

The OneCX Program in Government Technology Platforms is responsible for the NSW Government website.

On these this website, we provide an inclusive, consistent, high-quality experience for NSW Government customers. Our website is also the hub for whole-of-government content.

What is in our sights right now is a transformational program consolidating government information from many websites into a customer-centric nsw.gov.au. In order to do this, we want to gather a talented team that will establish great ways of working, collaborate on delivery, challenge old business models and test and learn new technologies.

We are recruiting for a Content Officer to join our team, supporting website optimisation, content governance, and providing customer service and support to government agencies.

If you have a growth mindset, are customer and digitally obsessed, and excited about taking government to the next level, we want to hear from you.

Key responsibilities include

• Assist in the research, curation, writing and editing of accessible, customer-centric content in line with our content strategy, editorial guidelines and information architecture
• Update content in our Drupal CMS in keeping with our templates and style guidelines
• Manage website hygiene, such as broken links, accessibility, and search engine optimisation.
• Work with internal and external stakeholders to ensure work is actioned in a timely manner and tracked in Jira.

Key skills and experience to be successful

• Experience in writing and managing digital content on high-traffic websites
  
• Intermediate skills in using content management systems (CMS)
  
• Strong work ethic with a can-do attitude
  
• Excellent communication and customer service skills

For information about the position please contact Chris Wang via Chris.Wang@customerservice.nsw.gov.au

What we need from you:

An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role, along with evidence of Aboriginality.

Aboriginal as defined by the Aboriginal Lands Rights Act 1983 (NSW) is a person who:

• identifies as a person of Australian Aboriginal descent.
• presents documentation identifying their family’s Aboriginal descent
• is accepted by their local Aboriginal community as a person of Aboriginal descent

For questions around the Confirmation of Aboriginality requirements or if you would like to know more about the support for Aboriginal employees, please contact AboriginalWorkforce@customerservice.nsw.gov.au

AI Statement

The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance

GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.

Working at DCS

• 35-hour working week, with opportunities for flex leave where additional hours are worked
• DCS is proud of our diverse and regional teams. Flexible, hybrid working arrangements with your office location are available, subject to approval and availability https://www.nsw.gov.au/departments-and-agencies/customer-service/dcs-building-access
• Learning tools are available for ongoing professional development
• Health and wellbeing programs

Salary Grade 5/6, with the base salary for this role starting at $99,938 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Esther Dah via esther.dah@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday, 26th of May 2026 at 10:59am 

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact esther.dah@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process