Aboriginal or Torres Strait Islander Identified Customer Service Officer

Location – Waterloo Permanent Full Time role – (part time 4 days may be considered) Pay rate –$39 per hour + superannuation  7 additional leave days per year   Up to $18,550 tax free with not for profit salary packaging We have a great opportunity for an Aboriginal or Torres Strait Islander Identified Aged Care Customer Service Officer to join our Aged Care Assessment Services (‘ACAS’) team in Sydney. Aged Care Assessment Services (ACAS) operate independently of Catholic Healthcare and play a pivotal role in ensuring that Older Australians are assessed for the care and services they truly need. What will your role look like?  Our Customer Service Officer will provide strong and efficient administration support and customer service to our ACAS clients, particularly those who identify as Aboriginal or Torres Strait Islander. Day to day this includes:   Deliver exceptional customer service over the phone to clients and representatives   Conduct all client interactions in a professional, knowledgeable, and supportive manner  Respond promptly to emails from all stakeholders  Provide strong administrative support to ACAS staff to ensure operational effectiveness   Assist clients with inquiries related to My Aged Care and assessment outcomes  Mail My Aged Care support plans and Delegate decision outcome notices to clients  Conduct monthly client surveys to gather feedback and improve services  Maintaining currency of knowledge relating to aged care services both funded and non-funded  Assisting with continuous improvement frameworks to regularly evaluative administrative processes     To be successful in this role you’ll need:   A genuine passion for providing high quality care to Older Australians Commitment to excellence in customer service, both to internal and external stakeholders   Experience with My Aged Care portal and the aged care and/or community service sector (or transferable skills) Excellent communication skills, written, verbal and listening   Excellent planning, organising and problem-solving skills  Willingness to apply for a Police Check   What we can offer you:  A culturally safe organisation with a Reconciliation Action Plan who is genuinely committed to reconciliation  Join a highly engaged dynamic team where you’ll be supported to grow and take on new challenges  Make a real difference in the lives of Older Australians – play a critical role in assessing their needs and ensuring they get the right care  Build valuable skills and sharpen your expertise to help you grow a career in aged care services  Flexibility and fulfillment where you can prioritise work/life balance, build strong relationships with your colleagues and make an impact on clients and their families     Aged Care Assessment Services (ACAS) operate independently of Catholic Healthcare and play a pivotal role in ensuring that Older Australians are assessed for the care and services they truly need. If you're passionate about making a difference and have the experience or skills for this role, we want to hear from you!