Student Success Administrator & Receptionist (Indigenous Identified)

• Employment Type: Full Time (35 hours per week)
• Duration: Continuing      
• Remuneration: Level 5 $88k + 17% superannuation & leave loading  
• Location: Kensington, NSW  
• Benefits: Cultural Leave and Indigenous Employee Network

This position is open to Aboriginal and/or Torres Strait Islander applicants only.

UNSW has obtained an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) to designate and recruit professional and academic positions for Aboriginal and Torres Strait Islander persons only, to fulfil UNSW’s goal of a representative workforce rate.

Why your role matters

The Student Success Administrator & Receptionist Administrator (Student Reception) plays a key role in delivering high-quality administrative support and exceptional customer service within the Nura Gili Centre for Indigenous Programs. As the first point of contact for students, staff and visitors, this position is responsible for creating a welcoming and professional reception environment while managing enquiries, assessing requests and correspondence, and directing matters to the appropriate teams.

The role is responsible for coordinating the day-to-day administrative operations that support the Nura Gili Indigenous Student Success Team, ensuring services are delivered efficiently and effectively to meet the Centre’s operational requirements. Working in a dynamic and student-focused environment, the successful candidate will contribute to enhancing the student experience through responsive service delivery, strong organisational skills and effective stakeholder engagement.

Reporting to the Deputy Director, Nura Gili, the position also provides administrative support to the Director, Nura Gili. This role has no direct reports.

Specific accountabilities include:

• Contribute to a positive and dynamic Nura Gili community, informed by culturally affirming values, experiences and shared aspirations, by creating a welcoming space, maintaining effective channels of communication, and responding to urgent and often sensitive matters appropriately.
• Act as the first point of contact for internal and external stakeholders and respond to a range of in-person, telephone and email enquiries by prioritising requests and correspondence, then actioning or escalating as necessary.
• Provide high-level administrative support to the Indigenous Student Success Team and oversee day-to-day administrative operations, supporting other Nura Gili teams as required.
• Provide effective specialist advice relating to administrative guidelines, processes and activities.
• Develop and maintain detailed filing systems, spreadsheets, databases, websites and other administrative systems.

About You:  

• This position is open to Aboriginal and/or Torres Strait Islander applicants only. UNSW has obtained an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) to designate and recruit professional and academic positions for Aboriginal and Torres Strait Islander persons only, to fulfil UNSW’s goal of a representative workforce rate. Evidence of Aboriginal and/or Torres Strait Islander status  will be required https://www.indigenous.unsw.edu.au/evidencing-aboriginality-andor-torres-strait-islander-status
• Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
• Demonstrated ability to create positive, vibrant and respectful relationships.
• Demonstrated time management, organisational and problem-solving skills, including the ability to meet deadlines.
• Well-developed interpersonal and written and verbal communication skills. 
• Demonstrated experience providing effective customer service and support to clients at all levels.
• Proficient computer literacy with excellent skills in Microsoft Office applications.
• Ability to make sound judgements and work both independently and as part of a team.
• Demonstrated experience supporting and contributing to projects and initiatives.

This role requires the successful candidate to hold a valid paid Working with Children’s Check.

For further details on role responsibilities and skills & experience required, refer to the position description found under the position listing on Jobs@UNSW.

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible working options.
• Career development opportunities.
• 17% Superannuation contributions and additional leave loading payments.
• Additional 3 days of leave over Christmas period.
• Discounts and entitlements (retail, education, fitness).

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

Establishing your status as an Aboriginal and/or Torres Strait Islander person means any person who:

• is of Australian Aboriginal and/or Torres Strait Islander descent;
• identifies as an Australian Aboriginal and/or Torres Strait Islander person; and
• is accepted as such by the community in which you live and or have lived.

All offers of employment will be subject to prior submission of satisfactory proof of Aboriginality. For more information on what constitutes as proof of Aboriginality, please email n.chenhall@unsw.edu.au

Get in Touch: Nat Chenhall – Manager Indigenous Employment

n.chenhall@unsw.edu.au

How to Apply: Submit your CV & Cover Letter before 11.55pm 2nd August 2026.

Job queries contact: Chloe Gane, Talent Acquisition Consultant E: chloe.gane@unsw.edu.au  (applications to the address cannot be accepted, please apply online)

Pre-Employment Checks
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

These pre-employment checks may include a combination of some of the following checks:- 

• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks.
• Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.