Project Support Officer (Aboriginal) - Talent Pool Campaign

Project Support Officer (Aboriginal) - Talent Pool Campaign

Opportunity: Clerk Grade 3/4 Talent Pool
Salary range: $84,659 - $92,701 + super
Location: Flexible working conditions within NSW based in our main hubs Parramatta, Haymarket and Gosford
Employment type: Ongoing/Temporary Full Time – This is for creation of a talent pool for future opportunities

 Our Department is rapidly expanding, and we are searching for proactive and motivated team members to join our project teams within the Department Customer Service NSW. 

These talent pools are for the employment of an Aboriginal person in line with the Department’s Aboriginal Employment Strategy.

As a Project Support Officer, you can expect to work as a team and monitor, deliver and support projects. A typical day of work for you might include:  

• Contributing to projects and supporting their activities
• Provide a range of administrative and support services
• Respond to customer and stakeholder enquiries.
• Update and maintain records and databases to support a range of projects, policies, and other program initiatives.
• Work collaboratively with relevant stakeholders to collect and compile information to support information flow.

To be successful in this role you will have a unique blend of experience including: 

• A customer-centric mindset and passion for community
• Project support experience  
• Strong attention to detail and accuracy
• Experience working in an agile environment
• Ability to handle confidential information
• Well-developed clerical computer skills 
• Great interpersonal and communication skills
• A strong commitment to providing excellent customer service 

Essential Requirement: This is an Identified role and evidence of Aboriginality is required.  

Aboriginal as defined by the Aboriginal Lands Rights Act 1983 (NSW) is a person who: 

• identifies as a person of Aboriginal descent 
• presents documentation identifying their family’s Aboriginal descent 
• is accepted by their local Aboriginal community as a person of Aboriginal descent. 

For questions around the Confirmation of Aboriginality requirements or if you would like to know more about the support for Aboriginal employees, please contact AboriginalWorkforce@customerservice.nsw.gov.au

What we need from you:

• Please submit your CV and a brief cover letter outlining how your skills and experience are relevant to the position along with evidence of Aboriginality. 

As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment. If you do require an adjustment during the recruitment process, please notify us in your application.

Applications will be reviewed throughout the advertisement period until the closing date of Monday 10 November 2025 9:59am AEST.

If you are successful in the recruitment process you will be required to successfully clear and maintain:

• Probity checks including a criminal record check, reference checks

For more information about this role or enquires relating to recruitment please contact Breanna Pountney via Aboriginalworkforce@customerservice.nsw.gov.au

Salary Grade 03/04, with the base salary for this role starting at $84,659 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, November 10th, 2025 at 10:00 am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact rodrigo.sandoval@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process