Indigenous Student Success Officer and Senior Support Advisor (*Identified)

Join Us in Supporting the Next Generation of Aboriginal and Torres Strait Islander Students
Help Shape the Future of Our Mob Through Education, Culture and Community

At the Woolyungah Indigenous Centre (WIC), we are dedicated to creating a culturally strong and supportive environment where Aboriginal and Torres Strait Islander students can thrive while maintaining connections to culture, community and Country. Our work is grounded in respect, belonging, self-determination and student success.

We are seeking passionate Aboriginal and Torres Strait Islander professionals to join our Student Success Team and play a meaningful role in supporting students throughout their university journey. We currently have two exciting opportunities available for people who are committed to empowering our mob through education, connection and culturally safe support.

About the Roles

These are permanent, continuing full-time opportunities based at the University of Wollongong. Working closely with students, community and university stakeholders, the Student Success Team provides culturally safe programs, advice and support to Aboriginal and Torres Strait Islander students from enrolment through to graduation.

Through proactive engagement, advocacy and holistic support, the team helps strengthen student participation, retention and success while fostering a strong sense of belonging and connection to culture, community and Country.

Senior Indigenous Student Support Advisor (Identified)

• Level 6/7: $96,898 - $119,986 + 17% superannuation

Support Aboriginal and Torres Strait Islander students to succeed academically, personally and professionally through culturally responsive, holistic support. This role works with students experiencing complex circumstances and provides leadership, mentoring and specialist guidance within the Student Success Team.

Key responsibilities:

• Deliver specialist case management and student support services.
• Support students experiencing academic, personal and wellbeing challenges.
• Lead early intervention and retention initiatives that improve student success.
• Create culturally safe pathways to university services and support.
• Mentor and support team members while building strong partnerships across the University and community.

What You'll Bring

• Extensive experience working with Aboriginal and Torres Strait Islander peoples and communities.
• Strong case management, student support or wellbeing experience.
• Knowledge of trauma-informed and strengths-based practice.
• Excellent communication, relationship-building and leadership skills.

Student Success Officer (Identified)

• Level 5: $85,682 - $96,898 + 17% superannuation

Be the welcoming first point of contact for Aboriginal and Torres Strait Islander students and help create a culturally safe and supportive university experience. Through proactive engagement, referrals and relationship-building, you'll help students stay connected, confident and successful throughout their studies.

Key responsibilities:

• Respond to student enquiries and provide guidance and support.
• Undertake proactive outreach and student engagement activities.
• Build strong relationships with students, particularly those new to university.
• Connect students with appropriate university and community support services.
• Contribute to orientation programs, events and student success initiatives.

What you’ll bring 

• Experience providing support, guidance or engagement services.
• Strong interpersonal and communication skills.
• Ability to build positive relationships with students, community and stakeholders.
• Demonstrated commitment to culturally safe and respectful practice.

Eligibility

These positions are identified for Australian Aboriginal and/or Torres Strait Islander people. UOW considers Aboriginal and/or Torres Strait Islander descent to be a genuine occupational requirement under relevant anti-discrimination legislation.

Successful applicants will be required to:

• Provide confirmation of your Aboriginal and/ or Torres Strait Islander heritage.
• This position has been classified as "child-related work". In accordance with relevant legislation, prohibited persons are not permitted to apply for positions that are classified as "child-related work". Accordingly, candidates will be required to undertake and pass a Working with Children Check Clearance. 
• Complete a National Criminal History Check.
• This position requires the incumbent to hold and maintain a valid, current Australian Driver Licence.
• This position is not suitable for remote working arrangements.

Prior to employment, UOW will conduct an authentication process of submitted confirmation of Aboriginal and/or Torres Strait Islander documentation.

This is an identified position for Aboriginal and/or Torres Strait Islander applicants. The University of Wollongong (UOW) recognises this as a genuine occupational requirement under Section 14 of the Anti-Discrimination Act 1977 (NSW)

How to Apply

Applicants are welcome to apply for either or both positions.  Click the ‘Apply Now’ button at the bottom of the advertisement and upload your current resume; and a cover letter that clearly identifies the position you are applying for and includes a statement addressing each of the selection criteria outlined in the position description. 

Position description (Senior Support Advisor)

Position Description (Student Success Officer)

For further information about these positions, please contact the Student Academic Success Coach, Zacharey Dale-Carden zacharey@uow.edu.au 

Closing Date: Thursday 27 August 2026, 11:55pm

Indigenous Employment at UOW - University of Wollongong – UOW

Equity, Diversity & Inclusion

The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.

As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University's employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.