Indigenous Case Manager

Position: Indigenous Case Manager

Location: Sault Ste. Marie

Department: Primary Care

Employment Type: Full-Time Permanent

Minimum Experience: Experienced

Salary Range: $58,662 - $72,147

Hours:  Monday-Friday 8:30am-4:30pm (Remote and In-Person)

Who you are? You are highly motivated in sharing your interest in providing comprehensive primary health care within an inter-disciplinary team environment, acknowledging the Seven Grandfather Teachings in your work to build relationships.  In addition, you draw on your knowledge, life experience, and understanding of Indigenous health care practices to support efficient, culturally safe operations, while maintaining a positive outlook.

Who we are? We are a leader in Indigenous Health. Our foundation is Indigenous Health in Indigenous Hands. We provide accessible, quality, culturally safe and holistic health care that supports and enhances the wellness of individuals, families, and communities. We work with our 11 First Nation community partners and one Indigenous Friendship Centre in the provision of primary health care, traditional healing, mental wellness and addictions, home and community support services, and health promotion services.

The opportunity: Under the direction of the Director of Comprehensive Primary Health Care, the Indigenous Case Manager works alongside primary care providers, mental health professionals, home and community support services, traditional healers, and allied health staff to deliver holistic, culturally safe, and coordinated care. The role supports individuals and families with complex health and social needs through system navigation, advocacy, and personalized wellness planning, guided by both Indigenous and Western worldviews and the Two-Eyed Seeing approach to care.

What you need to bring with you:

• Diploma or degree in Social Work, or a related field.
• Registration with a regulatory body.
• Additional training in trauma-informed care, cultural safety, or case management is considered an asset.
• At least 2 years of experience in primary care, community health, or social services.
• Deep understanding of Indigenous health, wellness, and cultural safety frameworks.
• Strong communication, organizational, and relationship-building skills.
• Familiarity with health and social services in Sault Ste. Marie and surrounding areas.
• Experience supporting clients in accessing and navigating the health system, including primary care, specialists, home and community support services, and community programs.
• Commitment to Indigenous health equity, collaboration, and culturally rooted care.
• Experience working within Indigenous communities is an asset.
• Experience working within electronic medical records.
• Ability to multi-task, organize multiple projects and programs.
• Ability to work within an interdisciplinary team environment.
• Demonstrated competence in conflict resolution.
• Knowledge of Anishinabek Health and Traditional health practices.

• Excellent oral and written communication skills.
• Possess a valid driver’s licence, safe driving record as demonstrated in a driver’s abstract and access to a reliable vehicle.

Why Work with Us?

• Competitive Salary based on experience
• Paid Extended Health Benefits
• Healthcare of Ontario Pension Plan (HOOPP)
• Competitive vacation package with an additional 7 Indigenous statutory holidays
• 15 days of Personal Leave
• Life-long learning is a priority, offering 10 Professional Development Days and $1,800/Annual Budget
• Technology Amenities provided (i.e., laptop, electronic medical record system, cell phone)
• All travel expenses covered
• Relocation expenses are negotiable
• High staff satisfaction rated work environment, priority on provider and client experience
• Access to Cultural and Traditional teachings of the Ojibwe People

What to expect? Given the traditional practices of Indigenous people, from time-to-time exposure to smoke from the burning of sacred medicines such as tobacco, sweet grass, sage or cedar may occur. Accessibility accommodations will be available upon request. An offer of employment will be conditional upon an acceptable vulnerable sector police records check. Hiring of Indigenous People will be given preference, as allowed under Section 14 of the Ontario Human Rights Code – Special Programs.

Qualified individuals are invited to submit a cover letter along with a current resume, certificates, diplomas, and three current work-related references. Below is the link to apply directly to our organization.

Posting Deadline:  September 26, 2025