First Nations Community and Family Adviser

Why Join Relationships Australia NT in Alice Springs?

We offer a supportive and community-focused workplace with a range of benefits designed to make your move and career rewarding:

• Generous leave entitlements – 5 weeks annual leave plus 17.5% leave loading, and additional paid Christmas closure days.
• Professional development – Up to $3,000 (clinical roles) or $2,000 (corporate roles) annually, with dedicated PD leave.
• Wellbeing support – Access to an Employee Assistance Program (for staff and family), one paid Wellness Day each year, and cultural celebration events.
• Attractive salary packaging – Up to $15,899 tax-free per year plus $2,650 for meal and entertainment benefits.
• Relocation assistance – Up to $4,000 for eligible interstate candidates.
• Community impact – Work in a diverse and purpose-driven organisation making a tangible difference across Central Australia.

Identified Position – Open only to Aboriginal and/or Torres Strait Islander applicants

This position is identified for a First Nations person. It is open only to Aboriginal and/or Torres Strait Islander applicants. The role plays a vital part in strengthening community connections and supporting culturally safe services across RA-NT.

Position Statement

The First Nations Community and Family Advisor is responsible for providing culturally appropriate support and services to First Nations clients, both individually and in group settings. This includes working collaboratively with other practitioners to ensure holistic and effective service delivery. Under the guidance of the team leader, the First Nations Community and Family Advisor will contribute to service development, referrals, networking, and community engagement while maintaining professional and administrative standards. The role also involves supporting the cultural competency of RA-NT staff and participating in broader initiatives to enhance service accessibility for Aboriginal communities.

Key Duties and Deliverables

• Assist RA-NT staff in providing services to Aboriginal clients in a culturally appropriate manner.
• Assist with recommending improvements to service provision models within RA-NT for Aboriginal clients.
• Provide a professional first point of contact for clients accessing Relationships Australia NT, assess their suitability, and/or assist with referrals to other appropriate services.
• Deliver services to clients in both individual and group formats, ensuring that interventions are tailored to meet their specific needs.
• Work collaboratively with other practitioners across RA-NT programs to provide coordinated and holistic support to clients.
• Follow guidance from the team leader to ensure best practices, organizational policies, and program objectives are met.
• Network with other agencies and service providers to ensure clients have access to a comprehensive range of support options and referrals.
• Maintain cooperative relationships and referral networks between Aboriginal community groups, elders, relevant government departments, businesses, and community services.
• Promote RA-NT’s services through professional and community networking, public information sessions, and other public relations and promotional activities, as required.
• Maintain accurate and thorough clinical case notes, client records, and administrative documentation in accordance with organisational guidelines.
• Participate in a range of practical tasks that facilitate the effective provision of RA-NT services.
• Contribute effectively to a multi-disciplinary team environment and assist in general administrative or other duties as required.
• Assist with the development of promotional information regarding RA-NT’s services for Aboriginal families.
• Participate in the development and delivery of cross-cultural training for all RA-NT staff.
• Engage in the local and National Relationships Australia Indigenous Network (RAIN), as required.
• Utilise computer systems to maintain client records and access RA-NT’s communication systems.
• Undertake other duties and provide assistance as directed by the Manager.

Qualifications and Experience

Essential

• Knowledge of issues facing First Nations families, including the impact of conflict on children.
• Ability to engage with Aboriginal communities, organisations, and individuals to deliver community education, networking, and service promotion.
• Skills to provide client support and case management including accurate maintenance of client records.
• Experience in screening and assessment of family violence and an understanding of the impact of domestic violence on separating families.
• Strong verbal and written communication skills in a cross-cultural environment.
• Ability to use a variety of computer applications and communication systems.
• Ability to work independently and as part of a team within the values and ethos of RA-NT.
• Competent level of administrative skills and experience in the use of IT databases and computer systems.
• Experience in provision of referral options for clients to access appropriate services.
• Demonstrated capacity to maintain confidentiality over sensitive client information and to contribute positively to a multi-disciplinary team environment.
• Experience in the provision of services to Aboriginal and Culturally and Linguistically Diverse clients and a willingness to participate in cross-cultural training and events.

Desirable

• Exposure to or understanding of not-for-profit organisations.

Requirements

• A satisfactory Northern Territory working with children check (Ochre Card).
• A valid NT Driver’s License
• A satisfactory national criminal history check.
• A commitment to our Safeguarding Children Practice and Behaviour Guidelines.

This is an On-site position.

To obtain further information visit us at www.nt.relationships.org.au/careers.

Applications will be processed as received and only successful candidates will be contacted. To discuss this position further please contact Terri Stuart on 08 89234999.

Relationships Australia NT encourages applications from people of all ages, nationalities, abilities and cultures – including Aboriginal & Torres Strait Islander peoples, CALD, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support your accessibility needs.