Community Support Worker - Adult Emergency (Designated Indigenous)

Position Overview

Reporting to the Manager Health Services (MOPC) and/or delegate, the incumbent will be involved in direct patient care and will act as a resource to patients and families as required at the Health Sciences Centre Emergency Department waiting room. General areas of service include: direct patient care, emotional support, advocacy, community relations and public relations. Acts as a communication link between the Adult Emergency Department, the patient and appropriate community services.

THIS IS A DESIGNATED INDIGENOUS COMPETITION THAT IS OPEN TO INDIGENOUS APPLICANTS. Proof of ancestry will be requested, and those selected for an interview will be asked related questions. We invite applicants to self-identify in their cover letter and/or resume.

Shared Health is committed to equity in our hiring and employment practices. This includes a commitment to increasing representation of Indigenous people at all levels of our workforce. We encourage Indigenous individuals to apply and/or to contact the Indigenous Health Team/Lead or Indigenous HR Lead at [indigenoushr@sharedhealthmb.ca].

Experience

• Previous experience working in a community or hospital-based setting, providing physical, emotional and social support to the patient.
• Knowledge of the Emergency Program and objectives of the Health Sciences Centre preferred.
• Knowledge of community development and advocacy principles preferred.

Education (Degree/Diploma/Certificate)

• Minimum grade 10 education, Manitoba standards, required.
• Successful completion of a recognized Heath Care Aide Course required.

Special Training:

• Must successfully complete the CPR for Health Care Providers course within three months of employment.
• Must successfully complete the Non-Violent Crisis Intervention Program (in-house) within three months of employment.
• Advocacy and interview skill training will be provided within the probation period.
• First Aide training preferred.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Preference will be given to those applicants competent in an Indigenous language and/or knowledge in Indigenous customs, traditions and values.
• Good communication and interpersonal skills required.
• General skills and ability to perform all tasks and responsibilities relevant to the duties of the position.
• Ability to organize and prioritize assigned workload.
• Ability to recognize and pursue self-development opportunities.
• Effective verbal and written communication skills.
• Ability to respond to a variety of simultaneous demands.
• Ability to perform as a team member and seek assistance as necessary.
• Information and/or training will be provided within the probation period for the following:
• Personal Health Information Act (PHIA), Workplace Hazardous Material Information System (WHIMIS) and Principles of Routine Practices (Universal Precautions).
• Regional, site and unit policies and procedures.
• Roles and responsibilities of members of the health care team.

Physical Requirements

• Some heavy lifting required.
• Required to work in an unpredictable environment where patients with alcohol/chemical abuse and aggressive social behaviours may occur.
• Required to handle body fluids.