Ticket Sales Representative - Intern First Nations

Job Status: Casual

Salary: Base wage of $32.08 per hour plus 23.3% Casual Loading, 11.5% Scale Penalty and 12% Superannuation Contributions

Applications Close: Sunday 14^th December 2025, 11:55pm

Role Enquires: at recruitment@sydneyoperahouse.com

An organisation where diversity of thought and experience is valued, supported and respected.

THE HOUSE

For thousands of years, Tubowgule, the land where the Sydney Opera House now stands, has been a place of gathering and belonging. The Opera House continues this rich legacy, embracing and celebrating the diverse cultures of Australia. As a globally recognized icon, it symbolizes inspiration and imagination. Renowned as one of the busiest performing arts centres in the world and an architectural marvel of the 20th century, the Sydney Opera House is also the nation’s most visited tourism destination.

From whimsical musicals to side-splitting comedies, stirring arias to ARIA Award-winners, majestic symphonies to relaxing sundowners, and engaging talks to playful puppet shows. There's something for everyone!

Behind the magic of the Sydney Opera House is a team of passionate and dedicated individuals. Here, you’ll be surrounded by supportive colleagues who are committed to their work and the iconic building itself. There is nothing quite like it. Join us in shaping the future of the Opera House and discover opportunities for personal and professional growth while making a positive impact on our community.

Drawing on the foundational idea that the Opera House was built to serve the community, our Sydney Opera House Strategy 2024-26 sets out the ambition to be Everyone’s House. To achieve this we are focused on four themes:

• Everyone feels welcome here.
• We better understand and connect with the community.
• We are future ready.
• We lead and inspire positive change.

For more information about the Sydney Opera House please refer to our website.

YOUR NEW ROLE

Start your career in live events with a paid internship at the Sydney Opera House. This may suit school leavers, or those looking for an entry level opportunity. Gain hands-on experience in customer service and ticketing, with a minimum of 90 hours of training and supported shifts across our box office and contact centre. You’ll build transferable skills, connect with the arts community, and experience performances from a visitor’s perspective.

By the end of the internship, you will have developed skills outlined in this role description.

We celebrate First Nations cultures, voices, and stories. Your perspective is valued and welcomed here.

Apply now to begin your journey in the live events industry!

ARE YOU THE ONE?

• Applicants must be of Aboriginal and/or Torres Strait Islander descent, identify as being an Australian Aboriginal and/or Torres Strait Islander and accepted in the community. 
• An interest in the performing arts.
• Good communication and interpersonal skills; plus a ‘customer first’ approach to all tasks and situations.
• Organisational and time management skills, with the ability to work both independently and within a team environment.
• Familiar with Microsoft Office. 
• Good literacy, numeracy and self-management skills of a level sufficient to complete the qualification.
• Ability to prioritise and balance work and other commitments.
• Enthusiasm and eagerness to learn and progress within the Performing Arts industry.

To be eligible for this internship, applicants must:

• Have ideally completed Year 12 (or equivalent).
• Be willing to commit to the traineeship agreement of 90 hours (minimum), ideally undertaken over January and February 2026. 

WHAT AN INTERNSHIP WILL INVOLVE

• Complete standard induction, training, and learning modules.
• Learn to use Tessitura software for ticket sales and customer service.
• Take part in on-the-job and observational shifts in the box office and contact centre.
• Deliver customer service for ticket sales and enquiries, including payments and cash handling.
• Assist with ticket dispatch and general administrative tasks.
• Attend a tour or performance and review the experience from a visitor’s perspective.
• Review and reflect on skills and knowledge gained during the internship.
• Receive guidance on presenting your experience and transferable skills in future job applications and interviews.
  
   

THE PERKS

The Sydney Opera House give you access to a fantastic range of benefits including:

• 10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden.
• 5 weeks’ annual leave for all ongoing and temporary staff.
• Access to salary packaging and discounted health insurance.
• Access to a range of professional development programs and staff engagement initiatives.
• Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (SEALs) and more.
• Fitness Passport and complimentary wellbeing programs including pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives.
• Working for an organisation with a 6 Start Green Star performance rating from the Green Building Council of Australia.
• Working for an organisation committed to the United Nations Sustainable Development Goals and the world’s first arts organisation to join the UN’s Global Compact, an international sustainability initiative designed to build a better future for us all.
• Complimentary tickets to shows.
• And many more!

EQUITY AND INCLUSION

The Opera House is an inclusive employer that recognises everyone is unique. The organisation welcomes you for who you are – as you are. So if you require any adjustments to the recruitment process, please contact us as recruitment@sydneyoperahouse.com to discuss. Even if you think you’d be a great fit, but don’t necessarily tick every box in the role description, please get in touch.

We welcome and encourage applications from First Nations people, recognising the value, unique skills and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders, people who are d/Deaf and/or with disability, from culturally and linguistically diverse backgrounds, neurodiverse, refugees and the LGBTQIA+ community.

NEED TO WORK FLEXIBLY?

We know flexibility means different things to different people, so let us know how we can support you to be your best.

SOUND LIKE YOU? APPLY NOW

Please submit your cover letter and CV via our online portal. In addition you will be prompted to answer the two following targeted questions in the online application platform.

1. What about this position has motivated you to apply?

To be eligible to apply for this position, applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential and applicants will be informed of the result.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan.

Applications will not be accepted from recruitment agencies.