Service Desk Operator (Applicants must Identify as Aboriginal and/or Torres Strait Islander)
Westpac Group
Full-time
On-site
Adelaide, Australia
Description
What’s the role?
As a Service Desk Agent, you will be taking the first steps in your career in technology. You will be responsible for supporting our internal customers with their IT enquiries and using the skills and experience you acquire as a stepping stone for your career development. You will be working for an organisation that supports development, internal career moves and flexible working.
This is a permanent part-time position.
Key Responsibilities:
- Addressing technology issues from internal colleagues with enthusiasm and efficiency.
- Proactively troubleshooting and resolving technology issues across multiple customer contact channels
- Driving the evolution of our service desk through automation, knowledge management, and artificial intelligence.
Desired Skills:
- Problem Solving and Curiosity: Using innovative thinking to tackle technology challenges
- Data Analytics: Improve the customer experience or efficiency of the service desk
- Coding skills: Simplifying and improving processes through automation
- Adaptive Learner: Adapt swiftly to modern technologies and evolving industry landscapes
- Technical Aptitude: Highlight your expertise across a broad range of technologies
- Career Driven: Join a team that encourages your professional growth and development
- Passion for Technology: Having a genuine enthusiasm for the latest in tech trends
What do I need?
- Have valid Australian working rights
- Be available to work between Monday and Friday, 7:30AM to 5:30PM-there is the possibility for additional hours on an ad-hoc basis
- Work as part of a team delivering service and support, with a great customer service focus
- Have clear communication skills
- Enjoy learning new things
- Be initiative-taking, with a cheerful outlook towards your work
Why join us?
At Westpac, we’re passionate about becoming our customers’ #1 banking partner for life and we know that starts with creating the best workplace in the country. For Aboriginal and Torres Strait Islander peoples, that means more than just a job.
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture for example dedicated Sorry Business, Lifestyle and Wellbeing leave.
- Tailored career support through our Indigenous Careers Team, and growth opportunities like the Echo mentoring program and Jawun secondments.
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives including our Brothers & Sisters Employee Advocacy Group and our annual Indigenous Bayala Djurali Summit.
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.
At Westpac we aim to help Aboriginal and Torres Strait Islander Australians succeed by supporting Indigenous employees to build meaningful careers. Applicants must identify as Aboriginal and/or Torres Strait Islander. The filling of this position is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and section 65 of the Equal Opportunity Act 1984 (SA). This forms part of Westpac’s strategy to foster a multicultural, vibrant and diverse workforce.