Service Desk Analyst

We welcome fearless thinkers.

For over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our clients. We invest in and empower our people to stand up for what we believe in and go fearlessly forward together.

We work on real cases, achieving important and positive results in real people’s lives, which is why we are one of Australia’s most respected law firms. Maurice Blackburn, experience you can count on.

About the Role

As a Service Desk Analyst, you’ll be the first point of contact for IT support across the firm. You’ll respond to service desk requests, troubleshoot hardware and software issues, and ensure our systems run smoothly. This role requires strong problem-solving skills, technical expertise, and a commitment to excellent customer service.

You’ll be part of a supportive, collaborative team that values innovation and continuous improvement. We offer a professional environment where your contributions make a real impact.

Key Responsibilities

• Respond promptly to service desk requests and incidents
• Troubleshoot and resolve hardware, software, and application issues
• Provide remote support via Windows 10 & 11
• Manage user accounts (creation and deletion)
• Liaise with key stakeholders and external vendors
• Participate in after-hours on-call support on a rotational basis

What You’ll Bring

• Relevant IT tertiary qualifications
• Minimum 2 years’ experience in a helpdesk or similar environment
• Proficiency in:
  • Windows 8 and Microsoft Office 2013
  • Active Directory and IT Helpdesk software
  • Digital Dictation Systems, antivirus and PC security
  • PC hardware, multifunction devices, and mobile device troubleshooting
• Strong communication and stakeholder engagement skills
• Excellent analytical and multitasking abilities
• A proactive mindset and drive to improve systems and service delivery

Here are our exceptional Team MB Benefits:

• Ongoing coaching and career development opportunities 
• 22 weeks parental leave with your superannuation guaranteed and back-to-work transition policy
• End of year leave, 1 day first year, 4 days after 2 years
• Comprehensive mental health framework, including wellbeing leave (up to 4 extra days per year) and $299 reimbursement
• Discounted gym membership
• A hybrid flex working model when this can be accommodated
• Salary Continuance & Life Insurance
• 17.5% Annual Leave Loading

… just to name a few. *T's & C's apply

Our shared values represent what we stand for and guide how we act, with Courage; Compassion; Collaboration; Fairness and Tenacity.

We provide you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive. Here we are committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, sexual orientation, gender identity, disability, religion, age and family arrangements. Applications from First Nations People are encouraged.

Are you ready to join us on a journey to extend access to justice to more Australians, in an organisation and role in which every action you take makes a difference? Apply now.

Our Circle Back Initiative partnership means we’re committed to responding to every applicant.

Please note that all successful candidates will be required to undergo background checks as part of our commitment to maintaining a safe and compliant workplace.

Our Circle Back Initiative partnership means we’re committed to responding to every applicant. 

Please note that all successful candidates will be required to undergo background checks as part of our commitment to maintaining a safe and compliant workplace