Office/Volunteer Coordinator

Cedar Valley Hospice is the premier hospice agency serving 15 counties with offices in Waterloo, Grundy Center, Independence, and Waverly. At Cedar Valley Hospice you will work with the best team of clinicians, administrative staff and managers, utilizing highly regarded practices to provide optimum customer service to our patients and their families. As a not-for-profit organization, we believe "compassionate care" is not just a phrase spoken, but rather a way of living and working every day to help support clients and their families. Our mission exemplifies the organizations focus on providing the best care possible for clients at home or wherever they reside.

We are currently seeking a highly qualified Office/Volunteer Coordinator to join our well-respected team in our Waverly office.

Job Overview

Title: Office/Volunteer Coordinator

Location: Waverly, Iowa

Job Schedule:

• Full Time (1.0 FTE)
• Monday – Friday, 40 hours per week
• Office hours: 8:00-4:30pm

Benefits: Cedar Valley Hospice provides an excellent benefit package including: a family friendly work environment, generous paid time off, and quality benefit options including a 401k plan. Public service loan forgiveness (PSLF) eligible employer. 

Responsibilities

• Responds to incoming telephone calls in a friendly and helpful manner, answering routine questions, routing calls and recording messages.
• Greets visitors and clients in a friendly and helpful manner, providing assistance as needed. Ensures the reception area is neat and orderly and distributes mail. 
• Assists in receiving and recording of monies as directed.
• Files patient information and records as needed.
• Prepares team agendas for IDT.
• Serves as the scribe for the interdisciplinary team meeting in Waverly.
• Enters referral information into the electronic medical record system, uploading clinical documentation as appropriate.
• Serves as a backup for the triage line. 
• Maintains adequate inventory of office supplies and support products.
• Records all CVH donations in the donor database and prepares donor acknowledgements within organizational standards.
• Oversees the training, supervision and utilization of volunteers in the Waverly location. 
• Recruits, screens, trains, assigns, coaches and supports volunteers in the Waverly location. 
• Tracks and maintains volunteer timesheets and referrals in the electronic medical record. 
• Participates as an active and contributing member of both the Waverly and Volunteer team(s). Seeks support and guidance from team members, the Clinical Services Manager and the Volunteer Team Lead.

Qualifications

• High school diploma or equivalent.
• Strong computer skills with proficiency in Microsoft Office Suites.
• Self-starter with strong customer service skills.
• Ability to organize and manage multiple tasks in a dynamic environment.
• Demonstrates accuracy in grammar, punctuation and sentence structure in written work required.
• Positive attitude and team player.
• Experience working in a team environment is preferred.
• Experience working with volunteers is preferred. 
• Current Iowa driver’s license, reliable vehicle, and car insurance required.

Physical/Other Requirements

• Requires occasional lifting and carrying of objects weighing up to 50lbs.
• In an 8-hour day, employee may remain in a stationary position 3-7 hours and move about inside CVH site offices/locations and meeting spaces 1-5 hours (or vice versa).
• Requires ability to adapt to multiple demands and priorities, with frequent interruptions. 
• Must be physically able to drive to other CVH locations.
• Pre-employment/post-offer physical, TB, and drug screen required.

If you are ready to make a positive difference in the lives of families and work passionately for an award-winning employer, apply today! Interested applicants should apply online at www.cvhospice.org.

Equal Opportunity Employer Statement

Cedar Valley Hospice is an equal opportunity employer. Cedar Valley Hospice prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, genetic information, status as a protected veteran, political affiliation, or any other characteristic protected by law.