Manager, Indigenous Customer Strategy

What’s the role?

You’ll play a key role in shaping how Westpac supports and responds to the needs of Indigenous customers. Working closely with the Executive Manager, you’ll help develop and embed an Indigenous customer value proposition across our customer facing teams. This is a 12month opportunity with flexible working options, where you’ll turn insights into meaningful action and guide how we approach emerging topics affecting Indigenous peoples- so your work genuinely makes a difference.

This role is open Australia wide‑ with a requirement to spend two days each week in your nearest Westpac office. This role is a Parental Leave Cover Role for a 12 month period.

What do I need?

You’ll bring a mix of strategic thinking, cultural understanding and the ability to collaborate widely.

• Experience in strategy, customer insights, product development or engagement, with the ability to translate complex or emerging issues into clear, practical, and actionable strategies.
• Confident collaborator with strong stakeholder engagement skills, able to work effectively with diverse stakeholder groups across the enterprise to progress agreed strategy and outcomes.
• Strong written and verbal communication skills, with experience creating clear strategy papers and recommendations and confidently presenting to senior leaders.
• Understanding of Indigenous customer needs, community perspectives, and market trends, with the ability to apply guidance appropriately and respectfully in strategy development (highly desirable).

If you’re driven by purpose, motivated by impact and excited to help shape a better banking experience for Indigenous customers, apply now and bring your voice, insight and passion to a team committed to doing better every day.

Why join us?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. 
• Tailored learning and development opportunities to help your grow your career within the bank. 
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.