Kaitakawaenga Māori

Kaitakawaenga Māori

• Put your expertise and passion for working with Māori communities to good use.
• Location - Ōtautahi
• Permanent full-time position
• Salary range $70,604 to $86,830

Ara Whiwhi Mahi | The Opportunity 

Kaitakawaenga Māori is a 34 plus year service with a rich history and are the Māori face of Inland Revenue. Delivering services in a whānau, hapū and iwi centric way to ensure our Māori customers have the tools to self-manage their tax affairs whether they are an individual, or in business.

In this varied role you will: 

• Work directly with Māori and non-Māori customers, helping them understand their tax obligations, entitlements and how they can self-manage.
• Provide customer service across a variety of products both proactively and reactively to improve customer outcomes, 
• Engage and build relationships with the community, tax professionals and small businesses to ensure compliance.
• Educate Māori communities, including the delivery of seminars and presentations, to a self-management model using technology 
• Work in a networked way across IR and use insights gained to develop solutions for customers
• Bring the voice of the customer to Inland Revenue

Mōu | About you 

To be successful in this role you will bring: 

• Minimum of NCEA Level 3 Te Reo Māori or equivalent.
• Understanding of and can utilise tīkanga Māori where appropriate.
• A high level of comfort with whānau, hapū and iwi.
• Know and understand issues relevant to the Māori community.
• Enjoy engaging clearly & accurately with people as part of your day-to-day work.
• The ability to understand and build trust in potentially difficult, sensitive and/or complex situations.
• The capability to understand and apply legislation and policy.
• A current full New Zealand driver’s license (essential).
• Flexibility – available for varied working hours and travel away from home (essential).

Mō mātou | About us     

Inland Revenue plays a critical role in improving the economic and social wellbeing of New Zealanders. We do this by collecting and distributing money, we collect 80% of the Crown’s revenue and distribute social support payments.

Community Compliance provides a front-line service for our customers, improving voluntary compliance through the relationships they foster in our communities and the services we provide. The team’s work includes Tax Agents, Front of House & Kaitakawaenga Māori. 

 Tono mai | Apply here 

Does this sound like you? Don’t delay - apply online by attaching your CV and cover letter outlining how your skills and experience as described above.  For more information about the role or team contact CCSCareers@ird.govt.nz and we will be in touch.

Applications close:  9am Monday 6 October 2025 

IR is committed to building an inclusive workplace free from inequalities, where all our people are valued, respected and feel supported to reach their full potential.