Expressions of Interest: First Nations Client Services Traineeship (Hospitality & Workplace Services)

Start Your Hospitality Career with CommBank – First Nations Traineeship in Sydney 

Role Overview 

We are thrilled to introduce this 12‑month First Nations Traineeship within Client Services, supporting the day‑to‑day running of CommBank’s workplaces in Sydney. 

Client Services looks after how our offices operate, including welcoming people into our buildings, supporting meetings and events, and delivering food and beverage services.. This role combines concierge‑style hospitality, customer service and administration in a professional corporate environment. 

The traineeship is designed as a career entry point, supporting First Nations participants to build transferable skills that are valued across the Bank and provide a strong foundation for future career pathways aligned to individual strengths and interests.

What You’ll Be Doing 

As part of the Client Services team, you’ll gain hands‑on experience across a range of workplace services, including: 

Hospitality Services 

• Supporting food and beverage services across CommBank workplaces, including internal cafés 

• Assisting with catering for meetings and internal events 

• Helping with service setup, presentation and clearing 

• Learning safe food handling and service standards 

Concierge‑Style Customer Service 

• Welcoming staff and visitors into CommBank workplaces 

• Supporting visitor access and reception services

• Assisting with VIP and external guest arrivals in a professional and respectful way 

Meeting Rooms & Workplace Support 

• Preparing meeting rooms and shared spaces 

• Setting up rooms, arranging catering and ensuring spaces are ready for use 

• Refreshing rooms between bookings 

Administration, Reception & Operational Support 

• Completing basic administration tasks such as data entry, record keeping and coordination 

• Using internal systems and digital tools to support daily operations 

• Supporting scheduling and general workplace services activities 

• Build Transferable Workplace Skills: Develop practical skills in customer service, administration, communication and teamwork that are valued across Group Client Services and the wider Bank. 
• Grow Your Financial and Workplace Understanding: Gain exposure to how a large organisation operates and build confidence working in a professional environment. You’ll develop foundational knowledge that supports smarter decision‑making for yourself, your family and your community. 
• Earn a Recognised Qualification: Complete a nationally recognised traineeship qualification while gaining real on‑the‑job experience, helping you build a strong resume and remain competitive in the job market. 
• Create Pathways for Your Career: This traineeship is designed as a starting point. With support, mentoring and skill development, you’ll be well placed to explore future opportunities across CommBank that align with your strengths and interests. 

Your Support Crew:

• Strong Leadership: Be mentored by experienced leaders committed to your progress and wellbeing. 
• Peer Cohort: Travel your journey alongside fellow First Nations participants, sharing, supporting, and succeeding together. 
• Structured Learning program: This 12-month traineeship offers hands-on experience while you complete a nationally recognised qualification in Hospitality, including Responsible Service of Alcohol (RSA) certification. 
• Dedicated program manager: To support all your needs through your journey.  
• Yarning circles: dedicated yarning circles to connect with your peers in a culturally safe way. 

Were interested in hearing from people who are:  

• Curious and eager to learn 

• Living our CBA values; Courage, Care and Commitment 

• Comfortable using computers and Microsoft tools like Outlook, Teams, Word, Excel, and SharePoint (on the job training will be provided to further enhance skills throughout the program)

• Great communicators – both written and verbal

• Team players who bring a positive attitude 

• Passionate about delivering great customer service 

• Open to feedback and growth

• Able to identify and act on potential risks 

Ready to Apply? 

We encourage motivated First Nations job seekers who are eager to learn, grow, and help shape the future of finance. No prior experience needed — just bring your curiosity and drive!